The Inn at Schofield Barracks

 

Directory of Hotel Services and Facilities

 

Aloha. Throughout this Directory the ‘Inn at Schofield Barracks’ will be abbreviated as the ISB, or it may be referred to simply as the ‘hotel’ or the ‘Inn’.

 

A
 
Airline Telephone Numbers A list of telephone numbers for the airlines which operate out of Honolulu International Airport (Airport Code: HNL) is contained in the Notices section of this directory. It is entitled “Destination Paradise”.
 
Animals & Pets No animals of any kind are allowed on property, for the Health & Safety of all guests. If animals are discovered on-site a cleaning charge of $150 will be levied for deep-cleaning services. Service-Dogs are exempt from this regulation, Comfort-Dogs are not.
 
ATM Guests can obtain Cash-Back from debit cards at the Deli and Convenience Store paypoints.  There is no ATM on-site, the closest is at the Nehalani Club: two hundred yards immediately to the south of the ISB.
 

B
 
BBQ Grills Barbecue cooking is allowed outside, at the picnic area adjacent to the Housekeeping Office (opposite Room 1093 on the hotel’s north-west corner). Guests are to let their coals cool overnight, or to douse them with water, to ensure they are fully extinguished. Any guests who do not comply with this policy may be held responsible for any or all damage caused by any resulting fire or the actions of the EMS.
 
Beach Safety A list of Outdoor Safety Tips relevant to leisure activities in Hawaii is contained in the Notices section of this directory. All guests, especially parents, are advised to study it.
 
Breakfast A full breakfast menu is available in the hotel’s Deli from 0600-1400 hrs. See also Deli.
 

 

 

C
 
CCTV The ISB is covered extensively with high-resolution CCTV cameras for the safety and security of guests, staff and property – yours and ours. The system is utilized for playback and review, it is not monitored in real-time.
 
Check-Out You must be checked-out with the ISB Front Desk to avoid any additional charges. Check-out time is 1200 hrs, unless otherwise authorized by the Manager On Duty (MOD) or his or her superior. Once checked-out, guests will not be permitted to return their room under any circumstances, unless accompanied by a MOD. Guests are responsible for their room(s) until they have checked-out completely with the Front Desk. If you are checking-out before the original departure date given at the time of check-in, please call ext 310 at the earliest opportunity to notify the Front Desk of your new departure date. If 24 hours’ notice is not given, an Early Departure Fee may be charged in all but exceptional circumstances.
 
Children Children and families are welcome at the Inn. We strive constantly to provide a safe, secure and welcoming atmosphere for servicemen and women and their families. All guests are requested, however, to exercise very high-levels of supervision and parental control for the benefit of guests without children, or for those on-duty personnel working long or unsocial hours. Quiet-Hours throughout the Garrison is 2000-0500 hrs. Unsupervised or loud and unruly children are the single biggest cause of complaints. Command regulations state that children under 10 are not to be left unsupervised; hotel staff have no choice but to summon the Military Police if and when parents cannot be located. Additional information can be found in the Notices section of this directory, and signs throughout the hotel clearly state that there is to be NO Soliciting, Skateboarding, Bicycle Riding, Scooter Riding, Roller Blading or Ball Playing (see also Children’s Playparks and Supervision of Children below). Safety is our primary concern and the cooperation of all guests is requested at all times. Damage is not uncommon, however – usually due to a lack of supervision – and it is most often found in the landscaping, the elevators, or on the walls, sidewalks or railings. Charges may be raised for any damage and/or cleaning fees for the cleaning of any surface marked with crayon, markers, paint or any other substance.
 
Children’sPlayparks The nearest playpark is approximately 500 yards from the Inn, two blocks to the west and just beyond the Garrison Swimming Pool. You should be aware, however, that the Inn is striving – with the Command – to obtain support for an on-site Playpark from the relevant off-island authorities. This is proving to be a long process and it has been ongoing for several years.
 
Convenience Store (C-Store) The C-Store is open 24 hours a day throughout the year. A wide assortment of sundries are available for purchase. Sales of alcohol are prohibited between the hours of 2400-0600.
 
Credit Cards Credit cards are taken as a form of payment at the Front Desk, Deli and Convenience Store. Cash back is not available from credit cards.
 

 

 

D
 
Damages Charges may be levied against guests in respect of all damage, howsoever caused. If damage occurs to your room or its fixtures, fittings or contents, you are likely to be charged for their repair or replacement and any additional cleaning required. This applies also to the actions of children or other dependents. Smoking causes damage and is prohibited by law within 50 feet of any building, doorway, window or ventilation intake (see also Smoking and Candles). Both fines and cleaning charges (of a minimum of $150) will apply.
 
Debit Cards Debit cards are accepted as a form of payment at the Front Desk, Deli and Convenience Store. Cash-Back is available at the Deli and C-Store paypoints.
 
Deli The hotel Deli kitchen is open from 0600-1400 hrs Monday through Friday. It serves a variety of freshly prepared hot and cold meals. Hot and cold snacks, beverages and refreshments are also available at all other times.
 
Dinner Limited hot & cold snacks are available after 1400 hrs, but no kitchen staff are on duty during the dinner period. See also Deli and Restaurant Delivery Services.
 
Do Not Disturb(DND) Signs

 

& Privacy Latch

 The management of the ISB fully respects your need for privacy, so please make full and conscientious use of your DND sign and of your Privacy Latch (on the upper section of the lock) when you are inside your room. It is hotel policy, however, that a Floor Supervisor will visually inspect each room every day regardless of the DND sign being posted. This is for health, fire, safety and law-enforcement reasons. If you require complete privacy or rest at certain times, then please coordinate with the Housekeeping Office on ext 350. That will ensure that they can fulfill their obligations but at a time that is convenient to you. 

Please note – Room Attendants WILL ENTER the room after 3 days to service it whether requested or not (see also Services below). This may be coordinated with the Housekeeping Office in the same way.

 

Weekend Service: In response to frequent requests from a majority of guests, we carry-out a Trash & Towels Only service on Saturdays and Sundays. If you require additional services, then please call Housekeeping between 0800-1600 on ext 350.
 
DVDs DVD players are fitted in every room. DVDs are available for rent from the Convenience Store Cashier. Membership is complimentary, but charges will be raised for late-returns, loss or damage.
 

F
 
Front Desk The Front Desk is open 24 hrs To Serve You, dial Ext 310.
 

 

 

H
 
Hairdryers Hairdryers are available from the Front Desk upon request (ext 310).
 
Hold Baggage We do not accept delivery of Hold Baggage.
   
Hours Front Desk– Open 24/7 throughout the year (ext 310).C-Store – Open 24/7 throughout the year.

Deli – Kitchen staffed 0600-1400. Hot & cold snacks at other times.

Deli Lunch – 1100-1400.

Housekeeping – Office open 0800-1630 hrs (ext 350).

-       Please contact the Front Desk at all other times.

Laundry – Machines available 24/7 throughout the year.
   
Housekeeping# Ext 350
 

I
 
Internet The ISB provides a complimentary hardwire/wireless Internet service in all rooms. User instructions will be provided upon Check-In. Hard-wired connection may be achieved by connecting your laptop to the in room phone via an Ethernet cable.  An individual USERNAME and PASSWORD must be created to access the internet.  Multiple accounts may be created in each room, so all guests in the room may access this free service at the same time.   ShakaNet provides internet services for our guests without computers.  Charges are posted at the Kiosk.  There are two cash and credit card ShakaNet Kiosks in the hotel foyer, printing can be done via the ShakaNet Kiosk for $0.25 per page.   ShakaNet wireless is available in the Deli and on the Deli lanai (veranda). The hotel’s Systems Administrator is contactable between 0800-1800 hrs via the Front Desk on ext 310.
 
Ironing Both an iron and an ironing board are provided in all guestrooms for your convenience. Please use only the ironing board for your ironing needs, as damage may result from ironing on beds or the carpet. You will be charged for damaged items accordingly.
 

L
 
Laundry A total of 12 washing-machines and 16 dryers are located in 4 on-site Laundry Rooms (3 washing machines and 4 dryers per room, 2 rooms per level). The Front desk will describe their location at Check-In. Washing powder is available from co-located vending machines and washing liquid may be purchased from the Convenience Store. All machines take Quarters. Quarters and other change are available from the Front Desk.
 
Lunch A comprehensive lunch menu is available in the Deli from 1100-1400 hrs. See also Deli.
 

 

 

M
 
Mail Outgoing mail may be left at the Front Desk, and the Front Desk will call you in your room to notify you of any mail and/or packages received. Mail received after Check-Out will be forwarded to the address you identify to the Front Desk at that time. If no forwarding address is provided, mail received will be returned to sender. Your correct mailing address while at the ISB is:Rank, Name

Room number

The Inn at Schofield Barracks

563 Kolekole Avenue

Wahiawa

HI 96786
 
Maintenance Please call Housekeeping (ext 350) if there are any problems with your room.Between the hours of 1700-0700, however, call the Front Desk (ext 310).
 
Manager OnDuty (MOD) There is a Manager On Duty (MOD) at all times. He or she is the General Manager’s representative and will act for the management of the ISB in the first instance in all matters. The MOD can be contacted via the Front Desk on ext 310.
 
Messages Guests will be notified of telephone messages received by a flashing light on their telephone. To hear them dial 55, #, and your room number; then follow the prompts given. If having done so you have no messages on your Voice Mail, please contact the operator for further information (dial zero). Mindful of guests’ security, it is company policy not to forward calls to guests’ rooms unless the caller can correctly provide a last name. In that event, the Front Desk will first call your room and verify whether or not you wish to receive the call. The ISB is not able to transfer any DSN calls or calls from 800 numbers. If you page someone, you should give your Room Number and Last Name so the Front Desk can properly direct the call back to you.
 
Microwaves A microwave oven is provided in every guestroom, and microwaveable items are available in the C-Store for your convenience. Microwave cooking is the only cooking permitted in the rooms. Safety concerns and hotel policy prohibit any other form of cooking (but see also BBQ Grills above).
 
Military Directory Oahu The Hotel’s Military Direct Number is (808) 449-7110.
 
Military Police The Military Police (MP) visit the ISB often and routinely. They are the hotel’s first and only recourse in the event of certain problems or situations, such as complaints concerning children and where the parents or other adult supervisor cannot be located. If guests require the assistance or the presence of MP, they should be summoned via the Manager on Duty (ext 310).
 

 

 

N
 
Newspapers Major local and Army newspapers are available for purchase in the Convenience Store.
 

O
 
Oahu MilitaryDirectory The Hotel’s Oahu Military Direct Number is (808) 449-7110.
 
Outdoor SafetyTips A list of Outdoor Safety Tips relevant to leisure activities in Hawaii is contained in the Notices section of this directory. All guests, especially parents, are advised to study it.
 

P
 
Parental Control& Consideration For Others We fully appreciate that children must be allowed to play, and you will have read above that the Inn is seeking authority for an on-site Playpark (see also Children’s Playparks and Supervision of Children), but please ensure wherever possible in the meantime:

  • noise and disruption are kept to a minimum;
  • the safety and welfare of your children, AND of all other guests, is a primary consideration of all;
  • and that property, and the privacy and the needs of others, are respected rather than ignored. Thank you!
 
Parking There are no assigned parking bays. Please be sure, however, to park fully and considerately within a marked space. Handicapped decals must be displayed on any vehicle parked in an area reserved for handicapped guests. The MP visit the parking lot routinely. All guest vehicles are to be registered at the Front Desk, and hotel Parking Passes are to be prominently displayed (from the rear-view mirror or on the dashboard) when parked on-site. This is primarily so we can notify owner/drivers in the case of an emergency, but also to meet security requirements. Guest vehicles may not be left in the parking bays outside of the Front Desk/Deli/C-Store building, and there are three bays on-site clearly marked “Hotel Vehicle Only”. Any vehicles incorrectly parked, or not registered and/or displaying an ISB Parking Pass, is liable to be towed. Recovery will be at the owner’s expense.
 
ParkingRed Zones Please do not park in any RED ZONE areas. This is primarily for the safety and consideration of others and, for the protection of your vehicle from other vehicles and vendors while they maneuver. Vehicles parked in a RED ZONE will be issued only two warnings. A third violation will cause the vehicle to be towed and recovery will be at the owner’s/driver’s expense.
 

 

 

Pets No animals of any kind are allowed on property, for the Health & Safety of all guests. If animals are discovered on-site a cleaning charge of $150 will be levied for deep-cleaning services. Service-Dogs are exempt from this regulation, Comfort-Dogs are not.
 
Privacy Latch Please see Do Not Disturb (DND) above.
 
Privately Owned Weapons Privately owned weapons are not to be kept at the Inn. All weapons, including war trophies, must be registered with the Provost Marshal within three working days of arrival. Firearms must also be registered with the State of Hawaii by going to the main Honolulu Police Department. After registration the proof of such must be brought back to the Schofield Barracks MPs. All weapons should be stored at your unit.
 

Q
 
Quiet-Hours The whole of Schofield Barracks observes Quiet Hours from 2000-0500.  Please comply, so that all guests can enjoy rest and relaxation.
 

R
 
Restaurant Delivery Services A number of local restaurant and Fast-Food delivery services will deliver directly to  your room at the ISB. Current information, menus and telephone numbers are available at the Front Desk.
 
Room Service No Room Service is provided. See local Restaurant Delivery Services above.
 

S
 
Safety DepositBox Safety deposit boxes are available at the Front Desk at no charge.
 
Services A Welcome Kit of shampoo, conditioner and shower-cap are provided for your convenience. Sewing kits are available upon request. Cribs, roll-away beds, extra pillows and blankets are available upon request from Housekeeping on ext 350. Please note that even if you refuse Housekeeping service, a Room Attendant WILL ENTER the room after 3 days to service it, irrespective of whether the Do Not Disturb sign is displayed or not (see also Do Not Disturb (DND) above). This is for the health, safety and fire precautions of all guests. The time of such visits may be coordinated with the Housekeeping Office on ext 350.
 
Shuttle Service Complimentary shuttle services are offered on a space-available basis.  Please be advised, however, that Medical Guests take priority for appointments.
 

 

 

Smoking &Candles SMOKING IS PROHIBITED BY LAW – FINES WILL APPLY. Smoking is prohibited inside all buildings and within 50 feet of doorways, windows and ventilation intakes. Smoking in the rooms will attract a cleaning fee of at least $150 for deep-cleaning. Candles, incense and burning potpourris are not permitted in the rooms in accordance with safety regulations and hotel policy.
 
Supervision ofChildren Garrison Regulations state that children under ten years of age must be accompanied at all times by a parent, guardian or another child at least twelve years of age. They may not be left alone in the rooms or to play on-site without supervision. Children over twelve years of age, but younger than sixteen years of age, are subject to a curfew from 2200-0400 daily unless accompanied by an adult.
 
Swimming Pool The Garrison Swimming Pool is approximately 300 yards to the west of the ISB, immediately behind HQ 25th Infantry Division.
 

T
 
Telephone Telephones are provided in all guest rooms. They must not be disconnected, in accordance with Hotel Health & Safety regulations. Mindful of guests’ security, it is company policy not to forward calls to guests’ rooms unless the caller can correctly provide a last name. In that event, the Front Desk will first call your room and verify whether or not you wish to receive the call. The ISB is not able to transfer any DSN calls or calls from 800 numbers. If you page someone, you should give your Room Number and Last Name so the Front Desk can properly direct the call back to you. (See also Messages above.)
 
Telephone #s EMERGENCY – 9 911 (or via Front Desk ext 310)To Call Out – 9, then dial the full number as normal

To Call Room-to-Room – dial the room number

Operator – ext 0 (zero)

Front Desk – ext 310

Housekeeping – ext 350

Front Desk from external caller – (808) 624-9650,or (800) 490-9638

Front Desk on DSN (cannot be transferred) – (315) 655-5036

Hotel FAX from external caller – (808) 624-5606
   
Television Cable TV is provided in all guest rooms, as are DVD players (see also DVDs or Videos). The TV service provider is Times Warner Cable. Remotes are provided for both the TV and DVD player. Please ensure that you leave them behind on Check-Out; charges will be raised if they are missing.
 
Things To Do A list of local attractions, activities and amenities is contained in the Notices section of this directory, entitled “Experience Paradise First-Hand”. A number of brochures and other notices are also available in the Deli.
 

 

 

V
 
Videos DVD players are fitted in every room. DVDs are available for rent from the Convenience Store Cashier. Membership is complimentary, but charges will be raised for late-returns, loss or damage.
 

W
 
Weekend Room Servicing In response to frequent requests from a majority of guests, we carry-out a Trash & Towels Only service on Saturdays and Sundays. If, however, you require additional services, please call Housekeeping between 0800-1600 (ext 350). See also Do Not Disturb (DND) above.

 

Thank you for taking the time to study this Directory. It will doubtless assist you, and us, in trying to ensure that you have an enjoyable and trouble-free stay.

 

Any queries or corrections should be brought to the attention of the Front Desk. Mahalo.

 

Pauline A.Williams

General Manager